This Refund Policy outlines the terms and conditions governing refunds for services provided by Lumiotech Private Limited ("Lumiotech," "we," "us," or "our") via our intelligent corporate agent platform, lumioWhisper ("Whisper").
1. General No Refund Policy
Given the nature of B2B Software-as-a-Service (SaaS), all subscription fees and related charges for using lumioWhisper are generally non-refundable. By subscribing to our services, you acknowledge and agree that you will not be entitled to a refund for any unused portion of your subscription period, setup fees, or professional services, except as explicitly stated in this Policy or your specific Enterprise Agreement.
2. Exceptions and SLA Credits
While our general policy is strictly no refunds, we may provide refunds or Service Level Agreement (SLA) credits in the following limited circumstances:
- Prolonged Service Outages: If lumioWhisper experiences significant downtime that violates our confirmed uptime SLA, you may be eligible for SLA service credits, which will be applied to future billing cycles.
- Major Breach of Service: In the rare event of a fundamental failure or major breach of our service obligations that remains uncured despite written notice, we may negotiate a prorated refund of prepaid, unused fees on a case-by-case basis.
- Billing Errors: If you believe you have been billed in error, you must notify us within thirty (30) days of the billing date. If we determine that a billing error occurred, we will issue a credit or refund for the erroneous charge.
3. Cancellation Policy
You may cancel your subscription at any time in accordance with your contract terms. Cancellation will take effect at the end of your current paid billing cycle. You will retain access to the platform until the end of that cycle, after which you will not be charged again. We do not provide prorated refunds for mid-cycle cancellations.
4. Changes to Service Plans
Upgrading or downgrading your subscription plan will result in a prorated charge or credit applied to your next billing cycle. We do not issue cash refunds for downgrades.
5. Requesting a Review
If you believe your situation warrants an exception to this policy due to extenuating circumstances, please submit a detailed request to our billing department. We review all exception requests solely at our discretion.
6. Contact Us
For billing inquiries, dispute resolutions, or questions regarding this Refund Policy, please contact us at:
Lumiotech Private Limited
New Delhi, India
[email protected]